Terms And Conditions

Drivrhelp Solutions LLC – Terms and Conditions of Service

Effective Date: December 1, 2019

By purchasing or using our services through this website or any of our customer portals, you agree to follow these Terms and Conditions of Service (“Service Terms”). This agreement also applies to any service orders and confirms your consent to the rules described below.

Drivrhelp Solutions LLC is headquartered at 123 East 9th Street, Ste #323, Upland, California 91786 (referred to as “we,” “our,” or “us”). We provide the following services:

• Automated detection and correction of common Microsoft Windows errors.
• Access to a self-service knowledge base for troubleshooting.
• Direct support from technicians for issues that require live help.

These Service Terms create a binding contract between you and Drivrhelp Solutions LLC regarding your use of subscriptions, technical assistance, and related resources (the “Services”). Our Services are delivered through www.drivrhelpllc.com , its subdomains, our customer portals, and authorized support sites.

If you live in the United States (including its territories), you agree to the Arbitration Agreement and class action waiver described later, except for matters that may be filed in small claims court.

These Terms include our Privacy Policy, which explains how your information is collected, used, and protected.

By accessing our website or services, you agree to these Terms electronically. Clicking “I AGREE,” “I CONSENT,” or providing consent electronically is legally equal to a handwritten signature.

You may withdraw consent to electronic communications at any time in writing. However, this may restrict your ability to use our services unless another valid agreement is made.

Changes to Terms: We may update these Terms and our Privacy Policy from time to time. Updated terms replace older ones when posted unless otherwise noted. For existing subscribers, changes usually apply 30 days after posting.

It is your responsibility to stay updated. Continuing to use our Services after changes means you accept the updated Terms.

Communications: By using our Services, you agree to receive account notices, billing alerts, confirmations, and security messages via email or your account dashboard. These are legally required notices.

We may also send promotional messages such as offers or product updates. You can opt out of marketing emails at any time. Phone calls may also be used for scheduling support or billing inquiries.

Account Creation: Public areas of the site are free to browse. To access Services, you must register through Drivrhelp Solutions LLC’s order forms. You must be 18 or older, select a username and password, provide a valid email, and confirm agreement to these Terms.

Activation: We may reject registration requests. Once approved, you will receive an activation email. Logging in means you agree to these Terms.

Some Services may have additional rules listed in your subscription order (“Order”), which you must follow.

Services are licensed for the number of devices specified in your Order. Extra devices require additional licenses.

Password Security: You are responsible for keeping your password secure. All activity under your account is your responsibility. Notify us immediately if your password is lost or stolen.

Accurate Information: You must provide correct and current information during registration and update it when necessary. Inaccurate details may lead to account suspension or termination.

The Drivrhelp Solutions client software (“Client”) provides system analysis, detects hardware, and helps optimize performance. It is owned by Drivrhelp Solutions LLC or its licensors and is protected by law. You are granted limited rights to use it after accepting these Terms.

The Client includes third-party tools (such as cpuidsdk.dll from CPUID EURL) to improve recommendations.

Some features require a subscription. You can uninstall the Client through your system settings. Some harmless files may remain after uninstalling.

• Driver downloads location: XP: c:\Documents and Settings\*USERNAME*\My Documents\Downloads\Drivrhelp\; Vista/above: c:\Users\*USERNAME*\Downloads\Drivrhelp\
• License file: XP: c:\Documents and Settings\All Users\Application Data\Drivrhelp\dd.lic; Vista/above: c:\ProgramData\Drivrhelp Solutions LLC\dd.lic
• Microsoft .NET 2.0 may be installed if missing.
• Internet connection required.
• apps.drivrhelpllc.com is added to Trusted Sites in Internet Explorer.

User Responsibilities:

• Use Client only on licensed devices.
• Do not copy, modify, or reverse engineer the Client.
• Government use is subject to Restricted Rights laws.
• Do not export the Client to restricted countries or individuals.

We may suspend or terminate Services for misuse. Device-specific problems should be resolved with the manufacturer. Lost or sold devices must be deactivated to protect your account.

Subscribers can request phone assistance from our technicians. With your consent, remote diagnostics may be performed.

You must confirm our agents can access your device or network, have an active subscription, and a high-speed internet connection. Dial-up or satellite internet is not supported.

Support is usually available 12 hours per day, 7 days per week, excluding holidays. Additional services may be charged separately.

Supported systems include Windows PCs and commonly used programs:

• Windows XP SP3+, Vista, 7, 8, 10 (32/64 bit)
• Drivrhelp software setup
• Browsers (Chrome, Firefox, Edge)
• Email setup
• System performance improvement
• Driver, printer, audio, and webcam setup
• Spyware/Malware removal (note: no guarantee against reinfection)

Technicians may also assist with peripherals such as printers, cameras, phones, and gaming systems, mainly for driver support and troubleshooting.

• Support for non-Windows operating systems
• Hardware replacement or repairs
• On-site support
• Assistance with invalid configurations
• Support for Internet Explorer
• Database development
• Devices managed by third-party IT teams
• Access to corporate systems or data
• Video editing or live data manipulation
• Illegal copying of software or media
• DVDs of commercial movies
• Dual-boot installations
• Access to cracked or hacked files
• Commercial printer support
• Support for illegal activities
• Systems not meeting software requirements
• Third-party plug-ins like Flash players

• Data loss or corruption
• Hardware replacement
• Software updates or upgrades
• Support for outdated hardware
• Freeware or shareware support (unless stated)
• Training services
• Programming, scripting, or website development
• Providing activation keys (except Drivrhelp software)
• Data recovery (unless commercially reasonable)
• Support for intentional damage
• Unlisted services

You may contact us for self-help resources or billing assistance at support@drivrhelpllc.com .

Ongoing Subscriptions: Subscriptions automatically renew monthly or annually until canceled. Introductory offers renew at standard prices. Internet access and a valid payment method are required. Cancel before renewal to avoid charges.

Applicable taxes may apply based on your location.

Plans and Promotions: We may offer different plans or promotional terms. Any deviations will be disclosed at signup. Plans may change or be discontinued.

Recurring Billing: By subscribing, you authorize recurring charges to your payment method for fees and any usage charges.

Price Changes: We may change prices. Notice will be given by email.

Billing Cycle: Charges occur at the start of each term. If payment fails, dates may shift. Example: a Jan 31 subscription renews Feb 28. Your account page shows renewal dates.

No Refunds: All payments are non-refundable. Service continues until the end of the billing cycle.

Cancellation: Cancel via your account page. Service continues until the cycle ends. Cancellations after 14 days may incur fees:

Annual plan cancellations follow this schedule. If you pay through a third party, cancellations must be handled with them directly.

Eligibility: Subscribers must be 18 or older (or supervised by a parent/guardian if younger). Services are for personal, non-commercial use.

Warranties and Liability: Services are provided “AS IS.” We disclaim all warranties except as required by law. We are not liable for indirect damages such as lost profits or data.

Governing Law: These Terms are governed by the laws of California, USA, without conflict rules.

Intellectual Property:

• All content is protected by copyright.
• Drivrhelp Solutions LLC is a registered trademark.
• See www.drivrhelpllc.com for patents.
• All IP belongs to Drivrhelp Solutions LLC.
• DMCA claims may be sent to support@drivrhelpllc.com .
• We may use feedback you provide without compensation.
• We may offer similar services to others.
• Support may include remote access with your consent.
• You must keep our IP confidential.
• You may post lawful reviews, which we may use commercially.
• We may issue press releases or case studies; trademarks require written permission.

Please read carefully. This affects your legal rights.

We encourage you to resolve issues through our help resources first. If issues remain unresolved, the following process applies.

You and Drivrhelp Solutions LLC agree to try informal resolution for at least 30 days by sending written notice with your name, contact details, concern, and proposed solution to:
Drivrhelp Solutions LLC, 123 East 9th Street, Ste #323, Upland, California 91786 – Attn: Legal Department

If unresolved after 30 days, disputes must be settled through binding arbitration under the American Arbitration Association’s Consumer Arbitration Rules . You may file small claims individually if eligible.

Arbitration must begin within one year of the claim. Both sides agree to resolve disputes individually, not as part of a class action.

Arbitration hearings will be held in Upland, California.

If you file arbitration, your fees are limited to the AAA filing fee. We will cover other arbitration costs.

The arbitrator’s decision is final and enforceable in court.

If you are unsure about these terms, you may consult an attorney.

Survival: If any part of these Terms is unenforceable, the rest will still apply.